| Project Objective |
To develop a system to reduce transportation costs, automate rostering process and achieve optimal resource utilization. |
Client |
| Multi-million Euro organization featuring amongst the top IT services companies in India having interest in the business of Enterprise Network Solutions, Software development, E-Business Solutions and Telecom Infrastructure.
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Approach |
The Decision Architecture used to frame this problem is outlined below:
- How many agents are required on each day for each shift?
- Who are the agents who should be brought in for each shift?
- What routes should be used for bringing in the agents for each shift?
- What is the best pickup strategy?
- Door to door pickups or point pickups?
- What is optimal mix of vehicles required (buses, cars)?
A diagnostic and decision support tool was developed. ILOG optimization engine C-PLEX was used along with custom heuristics at the back-end to enhance performance.
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Solution |
| An advanced modeling solution was designed and developed, which performs the rostering and transport scheduling through optimization techniques.
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Benefits |
| The solution enabled centralized resource planning, reduced resource requirement for rostering, reduced vehicle-running costs (savings of 15 million INR) and increased capacity utilization (60% increase).
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Resource Planning 
