In business context 'process' may be defined as a logical series of actions taken by organizations with an intention of getting a desired result.
Organizations need to be process-oriented to
and unlock latent potential among existing resources to deliver higher quality products and services.
The goal of a process initiative however depends on the nature of organization, the kind of business it is in, and its competitive advantage. Therefore an organization needs to define its core and non-core business processes.
Core business processes are the tasks, activities, etc. that define the fundamental purpose of existence of the organization. Core processes should stimulate creativity and innovation, emphasize on sense and response, and where knowledge creation is a by-product. Non-core processes should chiefly extend support to the core processes and help in standardization, cutting costs, and control mechanisms.
Some key considerations while implementing processes are
With increased pressure to cut costs and increase value to customers, organizations are aggressively looking at forging alliances and building global relationships. Process alignment between such organizations, is the key to achieving desired objectives of the relationship.
Role of the Manager
Management plays the most important and challenging role in setting
up and ensuring the adherence to processes. Managers need to
continuously take decisions to ensure the alignment of internal processes
towards customer satisfaction. Managers also play a crucial role in
enforcing organizational change and building
ownership of activities while aligning processes with business
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