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Warehouse Activity Profiling & Order Picking Productivity June, 2007 (Download .pdf 99.8 KB)

A warehouse is a complex and busy supply chain entity, where it is difficult to get an accurate sense of what is going on. Data analytics on warehouse comes under activity profiling, which carefully measures the activity in warehouse and analyzes it statistically. Essentially first step of any warehouse project is to understand the customer orders,.........read more

Revenue Management May, 2007 (Download .pdf 112 KB)

On a flight to Goa, two passengers were discussing about the price they paid for the flight and hotel. They were amazed at the price difference as one of them was charged 6800 INR for a round trip airfare and 30000 INR for a hotel and the other 4600 INR for the airfare and just 18000 INR for the same hotel. The first passenger had booked his flight and hotel .........read more

Logistics Operations Optimization for 3PL Providers April, 2007 (Download .pdf 271 KB)

Third Party Logistics (3PL) providers are competing worldwide through Logistics Optimization to reduce costs while achieving high delivery standards. Logistics optimization is currently the biggest opportunity for most companies in order to attain significant reduction in operational costs. It can save 3PL providers up to 10 – 40% on operational costs.........read more

Optimize Search with Link Popularity March, 2007 (Download .pdf 171 KB)

Search Engines are the most commonly used tools to lookup information on the Internet. Users try to find the best web pages that match their search criteria, whereas the search engines use their inbuilt intelligence to display sites that best meet the criteria. With Search Engine logic being proprietary knowledge, businesses are employing.........read more

Sourcing Strategies to Customer Values: How can Analytics help an Organization?
February, 2007 (Download .pdf 93.2 KB)

Traditionally, the enterprise-level IT systems and BI tools have been facilitating business operations in integrated, seamless fashion. They have also been associated with transactional data management and providing executive dashboards. While these are good at providing a 360° view of the as-is state of the business, it is the predictive analytics.........read more

Performance Based Routing in Profit Call Centers December, 2006 (Download .pdf 83.5KB)

Call center management is often faced with the question - How can returns on calls be maximized? Traditional measures of call center efficiency like average waiting time or abandonment are already in place in almost all call centers. Agent performance based routing could be another step in that direction........read more

Look Before You Leap ! October, 2006 (Download .pdf 87.3 KB)

Every mortgage firm in today's world has an information system which records the new customers acquired, transactions, products sold, etc. This huge data dump makes no sense to the senior management of the mortgage firm unless it is converted into .......read more