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Contact Center Analytics October 31, 2003 (Download .pdf 63.6 KB)

As the competition in the BPO (Business Process Outsourcing) environment intensifies, organizations are looking towards improving the bottom-line. This implies the need for systems and processes to be established to make effective utilization of available resources, while ensuring customer satisfaction levels are maximized.....read more

Financial Risk Modeling October 15, 2003 (Download .pdf 67.9 KB)

Financial risk modeling is the practice of measuring risks in various domains of finance viz. financial markets, banking, insurance etc. It is the most important part of pricing financial instruments and also helps in regulation of financial activities like investment banking, and lending.....read more

Workforce Planning and Scheduling September 30, 2003 (Download .pdf 55.2 KB)

The goal of any workforce application is to cover the workload with the resource available, while respecting work constraints, balancing the workload among employees, and minimizing idle time. There are major benefits.....read more

Optimized Load Planning Decisions September 15, 2003 (Download .pdf 162 KB)

Supply Chains are becoming increasingly competitive and the focus is now on squeezing every dollar out of each function involved therein. Optimization is no longer a luxury but has become the order of the day.....read more

Supply Chain Health Check August 31, 2003 (Download .pdf 70.0 KB)

Improving customer service and reducing costs are not unknown objectives. The important aspect is to coordinate among different functions of the organization, synchronize their efforts and realign the whole supply chains to customer's customer requirements keeping in mind the supplier's supplier constraints.....read more

Allocation of Marketing Investments August 15, 2003 (Download .pdf 63.3 KB)

In an increasingly competitive world, companies are making huge marketing investments to sustain brand loyalty and competitive advantage. However, the pressure on margins is very intense and hence, .....read more